Offering delicious food as well as high-quality service is
what best describes a great restaurant experience for customers. Like
restaurateurs, customers have also comprised restaurant technology for people in
this day and age are always on their smartphones.
As over the most recent couple of years, 2018 will not just
be about the quality of the foods you offer in your restaurant and the ambiance
your restaurant gives. It is also about how you convey the experience to your
Upgrading your point-of-sale (POS) system greatly affects
the quality of service you offer to your consumers. If you are new to this technology,
it is important to know the newest trends and features that will be most useful
for your restaurant and how can you maximize it. Here are the top 10 valuable
restaurant POS features for 2018 according to Lauren Deol of Takeaway Genie:
Simplicity and Efficiency
The simplicity of the restaurant’s POS system that could
centralize all the restaurant’s operations in one technology greatly increases
its efficiency. Having numerous technologies working autonomously in a
restaurant is inefficient, time-consuming, and not cost-effective. Combining
features like online ordering system, inventory and reporting in one simple
system makes it possible for restaurants to operate as smoothly as possible. Plus,
having a centralized POS system and simple user interface (UI) not only
increases efficiency but also helps both employees and customers understand
better on how to use the system.
Investing on a reliable hardware greatly affects the efficiency
of their restaurants most especially when it is being used during peak hours because
it reduces the chance of breaking down that could affect the restaurant’s
profitability. According to Restaurant Technology Report, 95% of restaurateurs
agreed that technology improves the efficiency of their restaurants.
POS updates is just the same as updating applications in
your smartphones. It not only fixes bugs that may be the cause of crashing of
the software but also upgrades it and adds new features that could be of great
help with the restaurants transactions. Features like the real time menu
management and streamlined online ordering allows a restaurant to run more efficiently.
Valuable Reporting and Analytics Restaurant POS
Seeing your restaurant’s reports and analytics in one software
will be of great help when you analyze data such as your sales from the
previous month, employee’s shifting schedules to unexpected busy times, which
could be a basis in adjusting the restaurant’s menu.
Ability to Customize by Restaurant Types
Every restaurant has different needs based on their type
that is why a customizable POS system is needed in order to achieve the goals
of these different restaurant types. This benefits restaurants in the long term
as they aren’t saddled with add-ons they are paying for.
Loyalty, Gift Cards, and CRM Restaurant POS
According to Deol, restaurants using loyalty programs make
their customers to spend 39% more than non-loyalty guests, while diners spend
up to 72% more on average while paying with a gift card. Having loyalty
programs can engage more loyal customers and with that they can create
marketing strategies based on their buying behavior.
Online Ordering Integration
Online ordering recently showed an increase in average order
size by 26% more than call-in and walk-in orders, so one can expect more number
of restaurants to shift their business models to accommodate this in 2018.
Integrating online ordering in the POS system reduces vendor fees and there is
no need to pay third party intermediaries for the orders do not have to be
routed through an external vendor.
Tableside and Kiosk Ordering Restaurant POS
Mobile POS tablets, tableside payment, and self-service
kiosk systems are the three pieces of POS hardware that are expected to become
more popular in 2018 that is both convenient for restaurateurs and customers.
Having customer support services in POS systems is important
to be able to be more responsive to customer queries most especially during
peak hours. It is also important that your POS system will never go down during
peak hours to be able to respond to customers efficiently.
Inventory Tracking and Management
Restaurant inventory software integrated in POS system will
be convenient for restaurateurs for they can easily update their inventory in
real time which will allow them to make smarter decisions on reorder and menu
Having the knowledge of these valuable features helps you
choose the best POS system that will best suit your restaurant needs.