The environment of doing business is constantly undergoing major transformations.
A significant number of managers have discovered that their role in the workplace is becoming more complex due to the increase in the duties available and tasks that require prompt outcomes. Because of these complexities, a number of different fields of study have sprung up to address the ever-changing demands of the workforce. Among these, the study of organizational behaviour has been vital over the years in enhancing the management style of different organizations. This paper discusses the importance of studying organizational behaviour.
A working definition of organizational behaviour is “the systematic study of the nature of organizations: how they begin, grow, and develop, and their effect on individual members, constituent groups, other organizations, and larger institutions” (Kelly & Kelly, 1998, p.5). The study of organizational behaviour scrutinizes the various types of employees in all kinds of diverse circumstances. The study seeks to benefit those in managerial and supervisory positions in a number of ways. It is important in all the different aspects of the organization. Organizational behaviour aims to understand the human behaviour in an organization and how its association with the organization.
Many of us, at some point in our working life, might have said, “I do not feel like going to my place of work today,” or “I dislike my work, I am disgusted with the job I am doing.” However, these utterances have little to do with the person saying them, his or her place of work or the job he or she is doing. Poor management of organizational behavior is likely to be the cause of this problem! A good manager should be able to study workers to ensure that their positions in the organization are satisfying.
As an example, if a manager has a worker who is young, timid, and softly spoken, he or she should not attempt to give the worker the task of collecting debts. As an alternative, the manager should consider placing the worker in a less stressful situation such as the customer care position, which would go well with the worker’s nature in addition to assisting her or him develop self-confidence in tackling the various issues of the customers. Workers in high spirits with their positions and the different issues they have to tackle make them to be more productive in undertaking their duties. This attribute is beneficial to the progress of the organization as well as enabling the workforce to be contented with their roles. The best method of knowing if an employee is uncomfortable in various circumstances is by observing their body language. An example of the lack of a good relationship between the employee and the manager occurs when a manager is standing too close or if the employee is feeling uneasy with the presence of the manager behind him or her.
An employee can even lose his or her train of thought when having a conversation with the manager. These examples illustrate the benefits of a good organizational behavior since it can prevent this from taking place. In the business environment, it is essential that the manager is able to motivate the workers, first by example. The manager or the supervisor ought to be self-motivating. When an individual has the capability of being self-motivating, it becomes uncomplicated to pass this trait to others. An individual with good leadership qualities, who has the capability of inspiring others, can play a vital role in the success of any organization.
Sometimes it becomes difficult when a manager is indolent and does not posses motivation skills. Currently, when one goes to apply for a position in any organization, a question always arises whether the job seeker has any skills in management. This can be attributed to the fact that many organizations these days are searching for applicants who posses leadership qualities together with the desired level of educational attainment.
It raises the concern that not everyone, either learned or experienced in the job, possesses management qualities. The study of organizational behaviour equips the learners with the important skills in leadership. In a situation when a well-inspired individual controls the business enterprise, it depicts the aim of the organization and its ultimate success. When the manager maintains punctuality to the place of work in order to get things started on time, he or she sets a good example to the people under her or him. This attribute is most of the times past automatically to the subordinates.
No one can be heard saying, “I do not feel like going to my place of work today,” since there is no person who intends to be left behind when things are done in a definite way. No worker would like to stray away from the norms of the group. A motivated manager is of essence to the ultimate success of the business environment. When employees make efforts to strike the right balance between their lives at home with their lives at the place of work, a number of them often are stressed and worked up.
This may lead to increased cases of absenteeism and decrease in the level of productivity. Having a career is different from having a life. Since most organizations have employees who are married, it is important to ensure that they have occasions when they can be outside the place of work and spend some quality time with their families. Griffin and Moorhead (2002, p.182) have proved that recognizing the needs of the employees outside work is an important aspect of realizing their dedication when undertaking various duties. The manager of an organization must ensure that the workers are doing a commendable work. Achievement of this is by making the workers realize that their input in the organization is important, not just to be salaried at the end of the month.
The quality of the work usually disintegrates when employees fail to recognize the value of their input in the organization. A good manager has to encourage the workers that the place of work forms their second home and that they add value to the success of the organization. Individuals most of the time react better to a surrounding where their emotional well-being is properly taken care of. Rewards ought to be given to the most motivated employees to act as an encouragement to them.
Work performance is instrumental to the ultimate realization of an organization’s corporate goals. This task, which requires sound management principles to accomplish, is got through studying organizational behaviour. Organizations are very important in the society since most of the activities we participate in mostly take place within the context of an organization. Studying organizational behaviour requires one to relate its connection with such areas as corporate responsibility and internal control systems. Understanding these areas enables one to come to terms with a good organizational behavior and ways of maintaining it in the place of work.
In addition, this makes one to be aware of the potential risks that may arise when a business falls short of its set standards. Understanding this aspect is essential in preventing a misfortune such as financial crisis from taking place. A number of managers-to-be are not concerned of the significance of organizational behaviour and its meaning to them as future leaders in different organizations. The study of organizational behaviour focuses on the attitudes and the behaviours of the current workforce and strives to get the best methods of leading and sufficiently transforming them.
This study assists future managers to have an increased understanding of their role and the people they oversee, which enables them to pursue a successful career in management. The duties of managers usually involve working hand in hand with other individuals in the workplace therefore the learning of “people skills” is a vital and important resource. The study of organizational behavior assists in developing these “people skills” and enables managers and supervisors to be more efficient in undertaking their duties. Managers are endowed with humanistic task to give the workers duties that are challenging and which offers them the contentment they aspire to have (Robbins, 1994, p.2). An important aspect of realizing a good organizational behaviour is to institute the correct career processes for career advancement of the employees.
This aspect is vital in retaining the most experienced workforce. Any job that an employee has strived to accomplish within the set standards ought to be recognized and rewarded accordingly by the leadership. Doing this makes the employees to work even harder in realizing the set targets as they have tangible incentives when they accomplish particular tasks well. The success of the organization depends on the treatment accorded to the employees towards their career advancement. Managers ought to realize and give workers what they may require. They reciprocate this by delivering quality service to their employers.
Many organizations are concerned about whether or not their workers are satisfied with their employment. Satisfied workers are generally more productive on the job. Employee dissatisfaction is capable of bringing the whole organization back to zero. It is within the mandate of an organization to institute candid ways of achieving employee satisfaction. Work performance relates directly to job satisfaction. Presently, a number of organizations are having problems with retaining their workforce.
Many of the workers enter a company with little experience and they leave the organizational after they have gained useful skills in the job. This often increases the expenses of the organization, as they have to re-train other people to undertake the same work. The leadership of an organization should study the level of satisfaction of the employees as failure to do this makes them search for better opportunities that may crop in. In spite of the salary that the employees take home, if the employees are not satisfied with their current employment, leaving in search of greener pastures becomes the next resort. By studying organizational behaviour, the student learns vital skills in making the employees happy in the place of work, hence limiting their exit.
Another important ingredient to the success of any organization is communication. Effective communication is the key to optimal day-to-day running of an organization. A manager or supervisor has to adhere to good communication skills when addressing his or her subordinates. Undertaking various tasks requires efficient communication.
Communication involves keeping the workers conversant with the activities taking place behind the scenes in addition to rendering a listening ear to their needs. As stated earlier in the paper, workers generally respond well to an environment that cares for their emotions. Most of the people in leadership positions tend to posses an autocratic management style and rewards tend to be based upon individual contributions, the prevailing culture within many organizations is the antithesis of teamwork (Wilson, 2001, p. 136). Establishing team-based organizations is aimed at creating an empowered decision making process, flatten hierarchies and create collaborative work environment as a way of facilitating the development of a more adaptive and flexible set-up of the organization. The manager of an organization plays a vital role in fostering the culture of teamwork in the organization.
Employees are not to be treated as moneymaking machines.
It is high time managers come to terms with the fact that employees are fundamental to the success of an organization. For that reason, organizational behaviour turns into the very culture that any business enterprise draws its practices. The running of a business experiences a significant progress in its development when a good organizational behaviour is enacted.
In summary, organizational behaviour is vital to any business, and if it is not present, rampant confusion sets in.
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Organizational behaviour reassessed: the impact of gender. London: Sage Publication.