I did and reported to my manager about what happened. As a
volunteer assistant manager, I had to familiarize with the environment to create
a rapport with the customers and the employees. One of my obligations was to
oversee the employees. I was also required to engage the customers in
determining the level of satisfaction they acquired from the services we
offered. I involved all employees in the salon to work as a team. Customer
follow-up is critical. Solving the client’s problem is step one. Finding new
customers is a lot more costly for owners than simply maintaining their current
ones. The key is to get the customer back in the salon and to show her we can
continue to service her well. I
think it is quite rare that we ever have all the information we need when we
have to make a decision. We often work with limited information when deciding
what to do next.  


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