I continue to service her well. I

I did and reported to my manager about what happened. As avolunteer assistant manager, I had to familiarize with the environment to createa rapport with the customers and the employees. One of my obligations was tooversee the employees. I was also required to engage the customers indetermining the level of satisfaction they acquired from the services weoffered. I involved all employees in the salon to work as a team. Customerfollow-up is critical.

Solving the client’s problem is step one. Finding newcustomers is a lot more costly for owners than simply maintaining their currentones. The key is to get the customer back in the salon and to show her we cancontinue to service her well.

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Ithink it is quite rare that we ever have all the information we need when wehave to make a decision. We often work with limited information when decidingwhat to do next.  


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